Privacy Policy

1. Introduction

Market Mediator Financial Services ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy informs you about how we look after your personal data when you visit our website or use our trading services, and tells you about your privacy rights and how the law protects you.

This Privacy Policy applies to all personal data we collect about you through our website, mobile applications, trading platform, customer service channels, and any other digital touchpoints. It also covers personal data we receive from third parties and publicly available sources.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We collect various types of personal information to provide and improve our services:

• Identity Data: Full name, date of birth, gender, nationality, government-issued ID numbers
• Contact Data: Email address, telephone numbers, residential address, mailing address
• Financial Data: Bank account details, payment card information, trading history, account balances
• Technical Data: IP address, browser type, operating system, device information, login data
• Profile Data: Trading preferences, risk tolerance, investment objectives, communication preferences
• Usage Data: Information about how you use our website, platform, and services
• Marketing and Communications Data: Your preferences regarding marketing communications

2.2 Special Categories of Personal Data

In certain circumstances, we may collect special categories of personal data about you, such as information about your health (for insurance purposes) or criminal convictions (for compliance and risk assessment). We will only collect this data where we have a lawful basis to do so.

2.3 Automated Data Collection

We automatically collect certain information through cookies, web beacons, and similar technologies when you use our services. This includes browsing patterns, device information, and interaction data that helps us improve user experience and platform security.

3. How We Use Your Information

3.1 Primary Uses

We use your personal data for the following purposes:

• Service Provision: To provide trading services, execute transactions, and manage your account
• Identity Verification: To verify your identity and prevent fraud, money laundering, and other financial crimes
• Regulatory Compliance: To comply with legal and regulatory obligations, including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements
• Risk Management: To assess and manage credit, market, and operational risks
• Customer Support: To provide customer service and technical support
• Platform Improvement: To improve our services, develop new features, and enhance user experience
• Communication: To send important notices, updates, and marketing communications (with your consent)
• Security: To protect against fraud, unauthorized access, and other security threats

3.2 Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual Necessity: To perform our contract with you or take steps before entering into a contract
• Legal Compliance: To comply with our legal and regulatory obligations
• Legitimate Interests: For our legitimate business interests, such as fraud prevention and service improvement
• Consent: Where you have given your explicit consent for specific purposes

4. Data Sharing and Disclosure

4.1 When We Share Your Data

We may share your personal data with the following categories of recipients:

• Group Companies: Other companies within the Market Mediator Financial Services group for business operations and compliance
• Service Providers: Third-party service providers who perform services on our behalf (payment processors, IT providers, etc.)
• Regulatory Bodies: Financial regulators, law enforcement agencies, and other authorities as required by law
• Professional Advisors: Lawyers, accountants, and other professional advisors who assist us with business operations
• Business Partners: Authorized partners who provide complementary services under strict confidentiality agreements

4.2 International Transfers

Your personal data may be transferred to and processed in countries outside your country of residence. We ensure that such transfers are made in accordance with applicable data protection laws and implement appropriate safeguards to protect your data.

4.3 What We Don't Do

We do not sell, rent, or lease your personal data to third parties for their marketing purposes. We do not disclose your personal data except as described in this Privacy Policy or with your explicit consent.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

6.1 Right of Access

You have the right to request access to your personal data and receive information about how we process it.

6.2 Right to Rectification

You have the right to have inaccurate personal data corrected and incomplete data completed.

6.3 Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, subject to legal and regulatory requirements.

6.4 Right to Restrict Processing

You have the right to request restriction of processing of your personal data in certain circumstances.

6.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller.

6.6 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes or processing based on legitimate interests.

6.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time.

7. Data Security

We implement comprehensive security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All sensitive data is encrypted using industry-standard protocols (AES-256, SSL/TLS)
• Access Controls: Strict access controls and authentication measures for all personnel
• Regular Audits: Regular security audits and penetration testing by independent security firms
• Data Centers: Secure, certified data centers with physical and environmental security controls
• Employee Training: Regular privacy and security training for all employees
• Incident Response: Comprehensive incident response procedures for data breaches
• Backup and Recovery: Secure backup and disaster recovery procedures

While we implement robust security measures, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security practices.